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Frequently Asked Questions

Lyfboat is a hand-curated medical marketplace that brings Healthcare providers and patients together. Lyfboat is ideal for people seeking information on surgery or treatment abroad. Patients can search, compare and inquire with hospitals, doctors, and medical tourism agencies worldwide.

About Lyfboat

Lyfboat is a hand-curated medical marketplace that brings Healthcare providers and patients together. Lyfboat is ideal for people seeking information on surgery or treatment abroad. Patients can search, compare and inquire with hospitals and doctor worldwide. They can compare pricing, hospital facilities, doctor qualifications, as well as read reviews from fellow patients so they can make the most informed decision about their treatment options.

If you want to attract more international patients, promoting your services through Lyfboat is the option that delivers the best return on your online marketing investments.

Our clients benefit from a variety of features to promote their services:

  • Detailed Hospital Profiles provide the opportunity for your hospital to showcase your services and achievements, and provide transparency into the treatments offered, technology used and patient satisfaction.

  • Detailed Doctor Profiles enable people to get to know the people that will be treating them and not just your facility. To patients, who treats them is just as important as where they get treated.

  • Detailed Health Care Facilitator Profiles provide patients with the choice of working directly with a Hospital, or leveraging an international facilitator. Our network of facilitators helps to bring even more business to you.

  • Our Inquiry Management Service provides a seamless experience to manage qualified leads and communicate efficiently with patients.

  • Video profiles help patients to get a real feel for the services that you offer and “get to know you” online. In order to increase conversion rates, and for brand identification, video is a must-have for any company with an online presence and intent to succeed.

  • Our Patient Stories mean that you can share the experiences of your past patients and build trust with potential new patients.

  • Our 24/7 chat service ensures every patient is handled with care and the best leads are delivered to you quickly. Our Live chat services are internationally accessible, catering to the needs of customers in different time zones and enable us to provide the relevant answers to queries instantly which lead to improved conversion rates.

Lyfboat is a global company. Please contact us at info@lyfboat.com if you’re interested in being listed as a provider on Lyfboat.

Step 1: Create your free Lyfboat Profile - Create your free Lyfboat profile so customers can find you online. You can use our self-service portal or submit the information to our professional team to assist you with this.

• Hospital profile

• Doctor profiles

• Treatment Information

Step 2: Receive relevant inquiries - only Customers seeking the right healthcare professionals for their medical care come to Lyfboat. Your profile contains services provided, detailed descriptions, images, reviews from other patients, and more, but is completely customized based on search.

• Manage customer leads.

• Qualified leads – we will only show your profile for treatments you offer.

Step 3: Provide cost estimates

• View medical records from patients to provide custom quotes

• Know when a customer selects you for their treatment

• You only pay when you treat a patient

Step 4: Schedule consultation - Use the built in communication tools to coordinate an initial consultation date with the patient

• Book a consultation date

• Easy communication tools

Step 5: Coordinate Travel Logistics - Communicate with your patients to coordinate travel logistics and understand their needs prior to travel to make the process smoother for your customers.

• Know when a patient is arriving

• Collect required information for documents such as Medical visa letter

Provider Profiles

We aim to maintain the highest quality bar for healthcare consumers, so we ensure all hospitals listed with us are internationally or nationally accredited and approved by our board after detailed research and scrutiny. We require hospitals to have experience serving foreign patients. Hospitals need to be able to coordinate patients' medical travel and provide services such as accommodation booking, airport pickup and local ground transportation, medical translation, concierge, and local tourism options

We work closely with each of the hospitals interested in partnering with us. We have a strict vetting process and carefully select the ones we choose to work with. If you think you are good match and would like to be listed on Lyfboat, please contact us at info@lyfboat.com.

Patient Inquiries

We recommend our patients do their research before booking their treatment so they feel comfortable and confident with their choice. In order to maximize your inquiries and patients to your hospital, we advise you to have the most up-to-date and accurate information in your profile. The more the patients can see and read in advance, the easier it is for them to make an informed decision.

You have the provision to send messages to the patient. You can use the messaging service to follow up on your inquiry response.

It is our mission to ensure that everyone who uses our site to find a provider, gets a response as quickly as possible, from the provider they contacted.If you have not tried to contact the person who made the inquiry within the recommended 48 hours (or two working days), one of our Customer care team members will get in touch with the user to try and assist them in finding a provider for their care. This is why it is essential that providers use the correspondence tools provided, as this informs our system that our obligation to our users has been met. 

Reviews

We encourage clinics to reply to all reviews directly with the patient. We encourage open, honest and respectful responses to negative reviews. If you feel a review is inaccurate or false, please contact us at support@lyfboat.com we will initiate an investigation.

No, genuine reviews cannot be deleted. We moderate all reviews and comments on the site to ensure they are genuine reviews from real patients. If you feel a review is inaccurate or false, please contact us at support@lyfboat.com we will initiate an investigation.

Payments

Please contact us at info@lyfboat.com to discuss the listing process and pricing structure.

Your payment terms and conditions are specified in the contract between you and Lyfboat. If you have any questions, please contact us at info@lyfboat.com

Miscellaneous

We are happy to help! Please contact us at support@lyfboat.com for any questions or comments you may have.

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